important info

Need to Know Information

This webpage is an overview of what you need to know for your dog’s first reservation at Metro Dogs. Please read through thoroughly to ensure you’re ready for drop off! If you have any questions after reading through this webpage please let us know!

Daycare services:

→ Add-on service options at daycare

→ Accessing your online account

→ Drop off and pick up hours

what to wear?

Our dogs get to play NAKEY so we want to be sure it’s something easy to take off when they arrive and easy to put back on when it’s time to leave. Often dogs are SO excited to come in, and SO happy to see you at pick up, that anything more than a simple collar can be too much to hold still for. A slip leash is a great alternative as well. We do have other possible “daycare clothes” your pup can wear too. Here’s a full list.

Preferred daycare clothes:

✓ Slip leash

✓ Snap collar without locking mechanism

✓ EzyDog harness (or equivalent)

✓ Easy Walk harness (or equivalent)

✓ Gentle leaders (or equivalent)

✓ Freedom No Pull Harness (or equivalent)

✓ Blue 9 Balance Harness (or equivalent)

✓ Basic 6ft leash

We also have some no-no’s for drop off. These are for a few different reasons, but primarily, as a positive reinforcement facility aversive tools go against our philosophy. Aversive tools can unknowingly and unintentionally create negative associations to things dogs encounter, and we never want a dog to associate daycare with something negative. But other items on the “No List” are there because they just take too darn long to put on a wiggly pupper.

Items not allowed for drop off:

× Choke chains

× Prong collars

× E-Collars (electronic collars)

× Harnesses that pull tightly over the head

× Step in harnesses where you have to pick up the dog’s feet

× Harnesses with multiple clips and/or velcro closures

×  Buckle collars (collar with holes like a belt)

×  Martingale collars (without an easy snap clip)

×  Two items at once (harness+collar, gentle leader+collar, etc)

×  Coats, sweaters, shirts, bandanas, etc

×  Booties or foot coverings

×  Flea and tick or anxiety collars

×  Flexi leash

pick up plan

If your dog displays any concerning behaviors during the evaluation, the manager on duty will call the primary owner on the Gingr account. We understand you may not be able to answer your phone immediately, please take time to listen to any voicemail the manager leaves. We may ask that you pick your dog up early from the evaluation.

While this is unlikely, it is a possibility. Therefore, if the primary owner on the Gingr account isn’t available to call or pick up if needed, please have a back up plan ready! As Metro Dogs is a small facility, we do not have separate boarding areas with individual kennels for dogs to stay if they do not pass the evaluation.

Metro Dogs Daycare Policies

daycare drop off and pick up hours:

7 AM – 9:30 AM – drop off
12 PM – 1 PM – drop off/pick up
3:30 PM – 6:30 PM – pick up

Early drop off available between 6:45 AM and 7 AM for additional charge, must be scheduled in advance so that staff are on site.

Late pick up available between 6:30 PM and 7 PM for an additional charge, must be scheduled in advance so that staff are able to stay late.

If you schedule early drop off or late pick up, you will be charged for the service even if you do not arrive early or late.

Please be courteous of our drop off and pick up hours. When our lobby is closed, front desk folk are working hard on providing enrichment, training, and nap time for the puppies, they’re throwing birthday parties, calling veterinarians, working on continuing education, just to name a few of the very many things they’ve got on their plate. Thank you for understanding!

accessing your online account:

The Gingr online portal is your way to access everything you need to know about your dog’s reservations, daycare packages, customer agreements, veterinary information, update your card on file, and much more!

The quickest way for you to request future reservations, cancel existing reservations, or confirm reservation status is through this online portal. If using the Gingr app, use invite code: 673608.

Your Gingr portal will also show your current daycare or service packages and their expiration date. You may purchase additional packages or store credit through the portal. You may also pay any due balances if applicable. We require payment at time of pick up, but life happens, so please promptly pay any due balances as quickly as possible.

Daycare Add-On Services

We’ve added some fun services so that you and your dog get the most out of a day at Metro Dogs.

If you’d like to add any of these services you may request them through your Gingr portal when making the reservation, send us an email, give us a call, or let us know when you drop off for daycare! No one way is better than the other when adding on services, we’re happy to help any way we can!

Here are a few of the options you have available, click on each to learn more!

To The Moon Media

Professional Photography

Check back soon!

Need to Know Information

This webpage is an overview of what you need to know for your dog’s first reservation at Metro Dogs. Please read through thoroughly to ensure you’re ready for drop off! If you have any questions after reading through this webpage please let us know!

Daycare services:

→ Add-on service options at daycare

→ Accessing your online account

→ Drop off and pick up hours

Preparing for Daycare Drop Off

what to bring?

Do Bring:

✓ Special treats or a labeled baggie of your dog’s kibble if your dog has veterinary          diagnosed food allergies

Please fill out this form if your dog has food allergies!

✓ A lunch if you wish for your dog to be fed between 12p and 1pm

There is an additional charge for lunch if your dog is over 6 months of age.

NO GLASS CONTAINERS PLEASE!

✓ Medication if your dog requires orally administered medications

Label the container with their name, the medication type, and the time the medication must be given

There may be an additional charge for medications that require administration at exact times.

Do NOT Bring:

× Your dog in off leash or out of control, not all dogs are friendly on leash!

× Breakfast or dinner — these meals should be fed before or after daycare

× Your dog’s toys, bowls, or bedding — we’ll provide everything they need

× Food or treats in a glass container

what to wear?

Our dogs get to play NAKEY so we want to be sure it’s something easy to take off when they arrive and easy to put back on when it’s time to leave. Often dogs are SO excited to come in, and SO happy to see you at pick up, that anything more than a simple collar can be too much to hold still for. A slip leash is a great alternative as well. We do have other possible “daycare clothes” your pup can wear too. Here’s a full list.

Preferred daycare clothes:

✓ Slip leash

✓ Snap collar without locking mechanism

✓ EzyDog harness (or equivalent)

✓ Easy Walk harness (or equivalent)

✓ Gentle leaders (or equivalent)

✓ Freedom No Pull Harness (or equivalent)

✓ Blue 9 Balance Harness (or equivalent)

✓ Basic 6ft leash

We also have some no-no’s for drop off. These are for a few different reasons, but primarily, as a positive reinforcement facility aversive tools go against our philosophy. Aversive tools can unknowingly and unintentionally create negative associations to things dogs encounter, and we never want a dog to associate daycare with something negative. But other items on the “No List” are there because they just take too darn long to put on a wiggly pupper.

Items not allowed for drop off:

× Choke chains

× Prong collars

× E-Collars (electronic collars)

× Harnesses that pull tightly over the head

× Step in harnesses where you have to pick up the dog’s feet

× Harnesses with multiple clips and/or velcro closures

× Buckle collars (collar with holes like a belt)

× Martingale collars (without an easy snap clip)

× Two items at once (harness+collar, gentle leader+collar, etc)

× Coats, sweaters, shirts, bandanas, etc

× Booties or foot coverings

× Flea and tick or anxiety collars

× Flexi leash

pick up plan

If your dog displays any concerning behaviors during the evaluation, the manager on duty will call the primary owner on the Gingr account. We understand you may not be able to answer your phone immediately, please take time to listen to any voicemail the manager leaves. We may ask that you pick your dog up early from the evaluation.

While this is unlikely, it is a possibility. Therefore, if the primary owner on the Gingr account isn’t available to call or pick up if needed, please have a back up plan ready! As Metro Dogs is a small facility, we do not have separate boarding areas with individual kennels for dogs to stay if they do not pass the evaluation.

Metro Dogs Daycare Policies

Daycare Cancellation policy:

Reservations must be cancelled with 24 hours’ notice to the reservation start time as scheduled in your Gingr portal. Reservation start time is scheduled when you submit your reservation request. If you do not specify the drop off time, it will default to Metro Dogs business opening. You may cancel future reservations through your Gingr Portal 24 hours up until this selected drop off time. Example; you have a reservation scheduled for 9am drop off on Wednesday. You may cancel anytime before 9am on Tuesday without penalty.

If you wish to adjust daycare reservation start times that are already scheduled in the future, you must contact our staff via email as you are not able to edit reservations through your portal. We are happy to do so!

If your dog is not feeling well or has an injury, please contact us if it’s within the 24 hours prior to the start time of your reservation to cancel. We do not want sick dogs to attend daycare and will waive the cancellation charge if you notify our staff by 9 am via phone or email. Please do not abuse the sick cancellation exception.

Daycare Waitlist policy:

Metro Dogs has a safety capacity, therefore we do require advance reservations for daycare services. If we have reached our safety capacity for a particular day, we will create a waitlist.

If space were to open up in your dog’s playroom up until the day before your waitlisted reservation, we will accept through the Gingr waitlist system and you will be notified via automated email. If you do not attend this now accepted reservation, our cancellation policy is in effect.

If a space opens on the day of the waitlisted reservation, our staff will call to notify you there has been an opening and see if you are still able to attend. There is no charge if you are not able to attend the reservation with late notice. Typically, calls will be made by 9am on the day of the waitlisted reservation.

If the waitlist is not suitable for your situation; we ask that you cancel the waitlisted reservation. If you do not cancel the waitlisted reservation, that means you are committed to attending that reservation if space opens up.

accessing your online account:

The Gingr online portal is your way to access everything you need to know about your dog’s reservations, daycare packages, customer agreements, veterinary information, update your card on file, and much more!

The quickest way for you to request future reservations, cancel existing reservations, or confirm reservation status is through this online portal. If using the Gingr app, use invite code: 673608.

Your Gingr portal will also show your current daycare or service packages and their expiration date. You may purchase additional packages or store credit through the portal. You may also pay any due balances if applicable. We require payment at time of pick up, but life happens, so please promptly pay any due balances as quickly as possible.

daycare add-on services

We’ve added some fun services so that you and your dog get the most out of a day at Metro Dogs.

If you’d like to add any of these services you may request them through your Gingr portal when making the reservation, send us an email, give us a call, or let us know when you drop off for daycare! No one way is better than the other when adding on services, we’re happy to help any way we can!

Here are a few of the options you have available, click on each to learn more!

To The Moon Media

Professional Photography

Check back soon!