welcome kit

Preparing for daycare drop-off

As you get ready to drop your pup off for the evaluation day at Metro Dogs, you might start to wonder “do I have to bring anything?” or “what should Murphy wear?” We’ve included a few informational tables below to address such questions!

a) Daycare supplies needed:

• • Treats or a labeled baggie of your dog’s kibble if your dog has veterinary diagnosed food allergies. Please fill out this form if your dog has food allergies!
  • A lunch if you wish for your dog to be fed between 12pm – 1pm (no glass containers please). There is an additional charge for lunch if your dog is over 6 months of age.
  • Medication if your dog requires orally administered medications. Label the container with their name, the medication type, and the time the medication must be administered. There may be an additional charge for medications that require administration at exact times.

Please leave at home:

• • • • Your dog into the building off leash or out of control, not all dogs are friendly on leash!
      • Food or treats in a glass container.
      • Breakfast or dinner, these meals should be fed before or after daycare.
      • Your dog’s toys, bowls, or bedding – we’ll provide everything they need for daycare.

b) Doggy Dress Code

Our dogs get to play NAKEY so we want to be sure it’s something easy to take off when they arrive and easy to put back on when it’s time to leave. Often dogs are SO excited to come in, and SO happy to see you at pick up, that anything more than a simple collar can be too much to hold still for. A slip leash is a great alternative as well.

We also have some no-no’s for drop off. These are for a few different reasons, but primarily, as a positive reinforcement facility aversive tools go against our philosophy. Aversive tools can unknowingly and unintentionally create negative associations to things dogs encounter, and we never want a dog to associate daycare with something negative. But other items on the “No List” are there because they just take too darn long to put on a wiggly pupper.

More acceptable items include: EzyDog harness, gentle leader, easy walk harness, freedom no pull harness, Blue 9 Balance harness, martingale collar with an easy snap clip, & a basic 6ft leash.

More unacceptable items include: choke chain, prong collar, e-collar, harness that pulls tightly over the head, step in harness that require touching the dog’s feet, harness with multiple clips/closures, buckle collar(like a belt), martingale collar that pulls tightly over the head, coats/sweaters/shirts/bandanas/etc, booties or foot coverings, flea & tick or anxiety collar, flexi leash, & ANY two items at once (ex: harness+collar or gentle leader+collar)

c) Pick-up Plan

If your dog displays any concerning behaviors during the evaluation, the manager on duty will call the primary owner on the Gingr account. We understand you may not be able to answer your phone immediately, please take time to listen to any voicemail the manager leaves. We may ask that you pick your dog up early from the evaluation.

While this is unlikely, it is a possibility. Therefore, if the primary owner on the Gingr account isn’t available to call or pick up if needed, please have a back up plan ready! As Metro Dogs is a small facility, we do not have separate boarding areas with individual kennels for dogs to stay if they do not pass the evaluation.

Daycare drop-off & pick-up hours

Please be courteous of our drop off & pick up hours. When our lobby is closed, front desk staff are responsible for providing enrichment, training, & nap time for the puppies, throwing doggy birthday parties, calling veterinarians, and continuing education – just to name a few! Thank you for understanding!

Early drop off is available between 6:45AM – 7AM for an additional charge.

Late pick up available between 6:30PM – 7PM for an additional charge.

*Early drop off and late pick up must be scheduled in advance to ensure that staff is on site. If you schedule early drop off or late pick up, you will be charged for the service even if you do not arrive early or late.

Accessing your online account

The Gingr online portal is your way to access everything you need to know about your dog’s reservations, daycare packages, customer agreements, veterinary information, update your card on file, and much more!

The quickest way for you to request future reservations, cancel existing reservations, or confirm reservation status is through this online portal. If using the Gingr app, use invite code: 673608.

Your Gingr portal will also show your current daycare or service packages and their expiration date. You may purchase additional packages or store credit through the portal. You may also pay any due balances if applicable. We require payment at time of pick up, but life happens, so please promptly pay any due balances as quickly as possible.

Daycare Add-On Services

Level up your dog’s daycare reservation by adding a grooming service, training session, enrichment time, birthday party, & more! See a comprehensive list of our daycare add-on services below, to learn more simply click on the service name to be directed to the corresponding service page.

Grooming Services

Easily request a bath, nail trim, teeth brushing, brush out, & much more with your dog’s daycare reservation! See Dog Grooming page for more information.

Doggy Birthday Parties

Reserve a party on your pup’s special day with their favorite daycare friends, fun activities, party favors, & more! See Birthday Parties page for more information.

Enrichment Session

Engage your dogs mind by adding an enrichment session & visit Confidence Club where there is a variety of doggy brain & body enriching activities! See Add-On Services page for more information. Check out Metro Dog’s enrichment daycare by visiting the Confidence Club page.

Training Sessions

One-on-one training sessions with one of our Certified Trainers are available with your dog’s daycare reservation! Learn cool tricks with Trick of the Month, or work on specific behaviors with a Day Training Session. See Trick of the Month page for more information.

Daycare Cancellation Policy

Reservations must be cancelled with 24 hours’ notice to the reservation start time as scheduled in your Gingr portal. Reservation start time is scheduled when you submit your reservation request. If you do not specify the drop off time, it will default to Metro Dogs business opening. You may cancel future reservations through your Gingr Portal 24 hours up until this selected drop off time. (Example; you have a reservation scheduled for 9am drop off on Wednesday. You may cancel anytime before 9am on Tuesday without penalty.)

If you wish to adjust daycare reservation start times that are already scheduled in the future, you must contact our staff via email as you are not able to edit reservations through your portal. We are happy to do so!

If your dog is not feeling well or has an injury, please contact us if it’s within the 24 hours prior to the start time of your reservation to cancel. We do not want sick dogs to attend daycare and will waive the cancellation charge if you notify our staff by 9 am via phone or email. Please do not abuse the sick cancellation exception.

What you need to know

Welcome to Metro Dogs, where we prioritize the well-being and happiness of your furry friend. This webpage serves as a comprehensive guide to starting your dog’s journey at Metro Dogs. It includes all the information you need to get started!

In addition to our daycare services, we offer various add-on services that can enhance your dog’s experience. From specialized training sessions to boarding options, we have everything your furry companion needs to thrive. Please read through this webpage thoroughly to ensure that you are fully prepared for your dog’s first day at Metro Dogs. If you have any questions or need further clarification, don’t hesitate to reach out to us. Our dedicated team is here to assist you every step of the way!

Preparing for daycare drop-off

As you get ready to drop your pup off for the evaluation day at Metro Dogs, you might start to wonder “do I have to bring anything?” or “what should Murphy wear?” We’ve included a few informational tables below to address such questions!

a) Daycare supplies needed:

• • Treats or a labeled baggie of your dog’s kibble if your dog has veterinary diagnosed food allergies. Please fill out this form if your dog has food allergies!
  • A lunch if you wish for your dog to be fed between 12pm – 1pm (no glass containers please). There is an additional charge for lunch if your dog is over 6 months of age.
  • Medication if your dog requires orally administered medications. Label the container with their name, the medication type, and the time the medication must be administered. There may be an additional charge for medications that require administration at exact times.

Please leave at home:

• • • • Your dog into the building off leash or out of control, not all dogs are friendly on leash!
      • Food or treats in a glass container.
      • Breakfast or dinner, these meals should be fed before or after daycare.
      • Your dog’s toys, bowls, or bedding – we’ll provide everything they need for daycare.

b) Doggy Dress Code

Our dogs get to play NAKEY so we want to be sure it’s something easy to take off when they arrive and easy to put back on when it’s time to leave. Often dogs are SO excited to come in, and SO happy to see you at pick up, that anything more than a simple collar can be too much to hold still for. A slip leash is a great alternative as well.

We also have some no-no’s for drop off. These are for a few different reasons, but primarily, as a positive reinforcement facility aversive tools go against our philosophy. Aversive tools can unknowingly and unintentionally create negative associations to things dogs encounter, and we never want a dog to associate daycare with something negative. But other items on the “No List” are there because they just take too darn long to put on a wiggly pupper.

More acceptable items include: EzyDog harness, gentle leader, easy walk harness, freedom no pull harness, Blue 9 Balance harness, martingale collar with an easy snap clip, & a basic 6ft leash.

More unacceptable items include: choke chain, prong collar, e-collar, harness that pulls tightly over the head, step in harness that require touching the dog’s feet, harness with multiple clips/closures, buckle collar(like a belt), martingale collar that pulls tightly over the head, coats/sweaters/shirts/bandanas/etc, booties or foot coverings, flea & tick or anxiety collar, flexi leash, & ANY two items at once (ex: harness+collar or gentle leader+collar)

c) Pick-up Plan

If your dog displays any concerning behaviors during the evaluation, the manager on duty will call the primary owner on the Gingr account. We understand you may not be able to answer your phone immediately, please take time to listen to any voicemail the manager leaves. We may ask that you pick your dog up early from the evaluation.

While this is unlikely, it is a possibility. Therefore, if the primary owner on the Gingr account isn’t available to call or pick up if needed, please have a back up plan ready! As Metro Dogs is a small facility, we do not have separate boarding areas with individual kennels for dogs to stay if they do not pass the evaluation.

Daycare drop-off & pick-up hours

Please be courteous of our drop off & pick up hours. When our lobby is closed, front desk staff are responsible for providing enrichment, training, & nap time for the puppies, throwing doggy birthday parties, calling veterinarians, and continuing education – just to name a few! Thank you for understanding!

Early drop off is available between 6:45AM – 7AM for an additional charge.

Late pick up available between 6:30PM – 7PM for an additional charge.

*Early drop off and late pick up must be scheduled in advance to ensure that staff is on site. If you schedule early drop off or late pick up, you will be charged for the service even if you do not arrive early or late.

Accessing your online account

The Gingr online portal is your way to access everything you need to know about your dog’s reservations, daycare packages, customer agreements, veterinary information, update your card on file, and much more!

The quickest way for you to request future reservations, cancel existing reservations, or confirm reservation status is through this online portal. If using the Gingr app, use invite code: 673608.

Your Gingr portal will also show your current daycare or service packages and their expiration date. You may purchase additional packages or store credit through the portal. You may also pay any due balances if applicable. We require payment at time of pick up, but life happens, so please promptly pay any due balances as quickly as possible.

Daycare Add-On Services

Level up your dog’s daycare reservation by adding a grooming service, training session, enrichment time, birthday party, & more! See a comprehensive list of our daycare add-on services below, to learn more simply click on the service name to be directed to the corresponding service page.

Grooming Services

Easily request a bath, nail trim, teeth brushing, brush out, & much more with your dog’s daycare reservation! See Dog Grooming page for more information.

Doggy Birthday Parties

Reserve a party on your pup’s special day with their favorite daycare friends, fun activities, party favors, & more! See Birthday Parties page for more information.

Enrichment Session

Engage your dogs mind by adding an enrichment session & visit Confidence Club where there is a variety of doggy brain & body enriching activities! See Add-On Services page for more information. Check out Metro Dog’s enrichment daycare by visiting the Confidence Club page.

Training Sessions

One-on-one training sessions with one of our Certified Trainers are available with your dog’s daycare reservation! Learn cool tricks with Trick of the Month, or work on specific behaviors with a Day Training Session. See Trick of the Month page for more information.

Daycare Waitlist Policy

Metro Dogs has a safety capacity, therefore we do require advance reservations for daycare services. If we have reached our safety capacity for a particular day, we will create a waitlist.

If space were to open up in your dog’s playroom up until the day before your waitlisted reservation, we will accept through the Gingr waitlist system and you will be notified via automated email. If you do not attend this now accepted reservation, our cancellation policy is in effect.

If a space opens on the day of the waitlisted reservation, our staff will call to notify you there has been an opening and see if you are still able to attend. There is no charge if you are not able to attend the reservation with late notice. Typically, calls will be made by 9am on the day of the waitlisted reservation.

If the waitlist is not suitable for your situation; we ask that you cancel the waitlisted reservation. If you do not cancel the waitlisted reservation, that means you are committed to attending that reservation if space opens up.

Daycare Cancellation Policy

Reservations must be cancelled with 24 hours’ notice to the reservation start time as scheduled in your Gingr portal. Reservation start time is scheduled when you submit your reservation request. If you do not specify the drop off time, it will default to Metro Dogs business opening. You may cancel future reservations through your Gingr Portal 24 hours up until this selected drop off time. (Example; you have a reservation scheduled for 9am drop off on Wednesday. You may cancel anytime before 9am on Tuesday without penalty.)

If you wish to adjust daycare reservation start times that are already scheduled in the future, you must contact our staff via email as you are not able to edit reservations through your portal. We are happy to do so!

If your dog is not feeling well or has an injury, please contact us if it’s within the 24 hours prior to the start time of your reservation to cancel. We do not want sick dogs to attend daycare and will waive the cancellation charge if you notify our staff by 9 am via phone or email. Please do not abuse the sick cancellation exception.