Making Life Easier for the
Busy Urban Dog Owner

FAQs – Frequently Asked Questions

Doggy Daycare

Do you take puppies?

Puppies are welcome after 9 weeks of age provided that they’ve had their first wellness exam, had a fecal test that’s negative for parasites and worms, and received their first series of DHPP (Distemper, Hepatitis, Para influenza, Parvovirus) vaccinations as well as Bordetella. Puppies younger than 16 weeks will be introduced to other puppies in our lobby play area and will enter the playrooms when their immune systems are a little more mature.

What happens if my dog doesn’t pass your evaluation?
It means that your dog’s temperament or play style isn’t suitable for dog daycare or for the Metro Dogs environment. Not every dog has fun at daycare and not every dog welcomes that kind of group play. If we think your dog is close, but not quite suitable, we may recommend that you consider additional training or socialization and then be re-evaluated with us in a few months.

Does my dog have to be spayed or neutered?
Yes, all dogs here for daycare must be spayed or neutered by the time they are 7 months old.

Where do the dogs go to potty?
We have a 550-square foot outdoor potty area with fabulous K9 Grass…year-round artificial grass…and the dogs are directed there several times a day. If your dog has an accident on the play floor, we immediately clean it up with a mop and disinfectant.

Will my dog no longer be housebroken if she comes to doggy daycare?
That’s highly unlikely. Dogs are very smart when it comes to getting acclimated to a new environment. They adapt quickly and learn where it’s okay and not okay to go potty while at Metro Dogs. That doesn’t mean that their habits at home will change.

Why do the dogs have to take naps?
Could you imagine jogging, riding a bike, and running up and down steps for 10 hours straight without any downtime? That’s what daycare play is like for your dog. A good nap enables their bodies to rest and it helps us keep everybody’s excitement level under control.

What happens if I can’t get there in time to pick up my dog?
We close at 7 PM Monday through Friday. You may pick your dog up as late as 7:25 PM and an after-hours surcharge of $7 plus tax will apply. Please notify us ahead of time so we can plan accordingly.

I need to get to an early meeting; can I drop my dog off early?
We open at 7 AM Monday through Friday. You may drop your dog off as early as 6:30 AM and a small surcharge of $7 plus tax will apply. Please notify us ahead of time so we can plan accordingly.

If I come more often than I thought I would can I switch to a bigger discounted pass?
Yes, we will gladly switch your package and prorate the discount so that you don’t lose any benefit.

What is your cancellation policy?
If you have a reservation and then find that you can’t come, we need you to let us know 24 hours out. That’s because on most days we have a waiting list and we want to give those folks enough notice to be able to come in. If you don’t cancel in a timely fashion, or simply don’t show up, you will be charged for a day of daycare.

If I’m stuck in traffic can I call you to say I may be late in picking up my dog?
Certainly let us know what time to expect you. We may apply a surcharge, however, if staff is required to stay longer.

What happens if the dogs fight?
Safety of the dogs is our top priority and our staff is trained to watch for signs of aggression. We observe body language, accelerated activity that might lead to tussles, and one dog’s reactivity to another. Fights are rare, but if one occurs our staff is trained in how to separate the dogs. If there is an injury we tend to it immediately and notify the owners of all dogs involved.

 

Metro Dogs Staff and Facilities

Do you give tours of the facility?

Yes. We’ll be happy to show you around provided that you call us ahead of time to ensure that someone will be available to give you a tour and that dogs are not left unattended. For the well being of the dogs, tours are not offered during nap time (noon to 2:00 PM daily) or during busy drop-off times 7-9AM and pick-up times 4:30-7PM.

What kind of experience do the employees have who take care of the dogs?
We’re all dog people. But being a dog lover is not enough to land a job at Metro Dogs. Our staff members have included trainers, vet techs and vet tech students, and experienced shelter or humane organization workers. Everyone goes through a rigorous canine behavior and canine body language course of study that begins immediately after hiring. And new staff members shadow experienced team leads for numerous shifts before they’re permitted to run their own playroom.

How often do you clean the facilities?
We have a strict cleaning protocol that calls for daily cleaning and disinfecting of all play and overnight spaces. During play activity all dog waste is immediately cleaned up, and the point of elimination is cleaned with enzymes. Food bowls, water bowls and toys are sanitized daily.

Do you have a veterinarian on staff?
We are affiliated with two local veterinary clinics, just minutes away from our building: Modern Love Veterinary and Minneapolis Veterinary Hospital. Should an emergency arise, these doctors will work with Metro Dogs. In the unlikely scenario that neither is available, we will utilize Affiliated Emergency Veterinary Service at 4708 Olson Memorial Highway in Golden Valley, just 3.5 miles from our location.

I’m having trouble viewing the webcam on my computer. Can you help?
Yes, let us know and our provider will be able to help clear up any technical issues for you.

What payments do you accept?
We accept Visa, MasterCard, Discover, American Express and cash payments. We do not accept personal checks. We store credit cards, secured and encrypted, so that we can process checkouts if someone other than you is picking up your dog, plus processing other fees such as gift certificates or charges if you don’t show up for a reservation that you have not cancelled.