FAQs – Frequently Asked Questions
Do you take puppies?
Puppies are welcome after 9 weeks of age provided that they’ve had their first wellness exam, had a fecal test that’s negative for parasites and worms, and received their first series of DHPP (Distemper, Hepatitis, Para influenza, Parvovirus) vaccinations as well as Bordetella. Puppies younger than 16 weeks will be introduced to other puppies in our lobby play area and will enter the playrooms when their immune systems are a little more mature.
What happens if my dog doesn’t pass your evaluation?
It means that your dog’s temperament or play style isn’t suitable for dog daycare or for the Metro Dogs environment. Not every dog has fun at daycare and not every dog welcomes that kind of group play. If we think your dog is close, but not quite suitable, we may recommend that you consider additional training or socialization and then be re-evaluated with us in a few months.
Does my dog have to be spayed or neutered?
Yes, all dogs here for daycare and overnights must be spayed or neutered by the time they are 7 months old.
Where do the dogs go to potty?
We have a 550-square foot outdoor potty area with fabulous K9 Grass…year-round artificial grass…and the dogs are directed there several times a day. If your dog has an accident on the play floor, we immediately clean it up with a mop and disinfectant.
Will my dog no longer be housebroken if she comes to doggy daycare?
That’s highly unlikely. Dogs are very smart when it comes to getting acclimated to a new environment. They adapt quickly and learn where it’s okay and not okay to go potty while at Metro Dogs. That doesn’t mean that their habits at home will change.
Why do the dogs have to take naps?
Could you imagine jogging, riding a bike, and running up and down steps for 10 hours straight without any downtime? That’s what daycare play is like for your dog. A good nap enables their bodies to rest and it helps us keep everybody’s excitement level under control.
What happens if I can’t get there in time to pick up my dog?
After 7:00 PM closing (and 6:00 PM on the weekend) you can still pick up your dog and an after-hours surcharge will apply. If you notify us ahead of time that you’ve got a late schedule, we’ll work with you on a pick-up time and appropriate fee. If you find unexpectedly that you’re late, call us and we’ll do our best to stay for you.
I need to get to an early meeting; can I drop my dog off early?
Let us know ahead of time and we can make arrangements for someone to be here for an early drop off for a small surcharge.
If I come more often than I thought I would can I switch to a bigger discounted pass?
Yes, we will gladly switch your package and prorate the discount so that you don’t lose any benefit.
What is your cancellation policy?
If you have a reservation and then find that you can’t come, we need you to let us know 24 hours’ out. That’s because on most days we have a waiting list and we want to give those folks enough notice to be able to come in. If you don’t cancel in timely fashion, or simply don’t show up, you will be charged for a day of daycare.
If I’m stuck in traffic can I call you to say I may be late in picking up my dog?
Certainly let us know what time to expect you. We may apply a surcharge, however, if staff is required to stay longer.
What happens if the dogs fight?
Safety of the dogs is our top priority and our staff is trained to watch for signs of aggression. We observe body language, accelerated activity that might lead to tussles, and one dog’s reactivity to another. Fights are rare, but if one occurs our staff is trained in how to separate the dogs. If there is an injury we tend to it immediately and notify the owners of all dogs involved.
Why do I have to be a daycare customer if I want to board my dog?
In the canine world, dogs do best with what’s familiar, and they get stressed by new and different. That’s why dogs have lots of fun playing with friends that they regularly see in their daycare play groups, and they have less fun when new and unfamiliar dogs enter the group or when they themselves are the new dogs entering the group. For safety’s sake and to reduce stress in the environment, we don’t accept dogs that would come only for boarding during holidays or vacations.
My dog takes special vitamins. Can you give them to him?
Yes, of course! Just make sure we have written instructions with the original bottle.
What are the drop-off and pick-up times?
Drop-offs can occur any time up until 11AM and then again from 2- 4PM. We don’t accept drop-offs during nap time from noon – 2PM or within the hour before nap time. We suggest that you bring your dog in early so he can have some good play time and get tired out before spending a night with us. And you don’t pay any more for that. So if you come at 9:00 AM or 4:00 PM, it’s the same price. Check out is 10:00 AM, and if your dog stays beyond that you pay for daycare for that day. There are no pick-ups during nap time noon-2PM.
Can I bring my dog’s favorite toys and bedding?
Yes, but please write your dog’s name on the toy with an indelible marker. All beds larger than the small plush kind (for 10-20 lb dogs) must have a removable cover that can go into the washing machine.
When we pay for boarding does that include play time during the day?
Yes, the $44 overnight fee includes daycare play during the entire stay up until 10 AM the day you check out. Day care fees apply after 10 AM on your last day.
I feed my dog a raw diet. May I bring that?
We don’t accept raw food due to concern about bacteria where we store and prepare food for all of the dogs. We’ve found that most customers who use raw can substitute a freeze dried alternative and their dog will do well with that.
What if I forget to bring his food for his overnights?
We always ask what brand and protein (beef, chicken, fish) you feed and we will either purchase the food for you and pass along the cost, or we will find a close substitute in our supply and charge accordingly.
Can I apply my daycare package days to boarding time?
No. That’s because we have a very generous policy when it comes to dropping off and picking up for boarding, and boarding / play time is already deeply discounted ($44 for a full day of play, supper and late potty, overnight lodging, early morning feeding and potty… just $12.50 more than the regular daycare day rate). Therefore, daycare package rates can’t be applied to the boarding days nor used to extend boarding time into another day. If you can’t make the 10:00 AM checkout, then a daycare fee is added to your stay. There are no pick-ups during nap time from noon-2:00.
What is your cancellation policy?
If you have a reservation and then find that you can’t come, we need you to let us know 24 hours’ out. If you don’t cancel in timely fashion, or simply don’t show up, you will be charged for one night of boarding.
Metro Dogs Staff and Facilities
Do you give tours of the facility?
Yes. We’ll be happy to show you around provided that you call us ahead of time to ensure that someone will be available to give you a tour and that dogs are not left unattended. For the well being of the dogs, tours are not offered during nap time (noon to 2:00 PM daily) or during busy drop-off times 7-9AM and pick-up times 4:30-6:30PM.
What kind of experience do the employees have who take care of the dogs?
We’re all dog people. But being a dog lover is not enough to land a job at Metro Dogs. Our staff members have included trainers, vet techs and vet tech students, and experienced shelter or humane organization workers. Everyone goes through a rigorous canine behavior and canine body language course of study that begins immediately after hiring. And new staff members shadow experienced team leads for numerous shifts before they’re permitted to run their own playroom.
How often do you clean the facilities?
We have a strict cleaning protocol that calls for daily cleaning and disinfecting of all play and overnight spaces. During play activity all dog waste is immediately cleaned up, and the point of elimination is cleaned with enzymes. Food bowls, water bowls and toys are sanitized daily. If your boarded dog messes his space, we promptly clean it and launder any soiled bedding or belongings.
Do you have a veterinarian on staff?
We are affiliated with two local veterinary clinics, just minutes away from our building: Modern Love Veterinary and Minneapolis Veterinary Hospital. Should an emergency arise, these doctors will work with Metro Dogs. In the unlikely scenario that neither is available, we will utilize Affiliated Emergency Veterinary Service at 4708 Olson Memorial Highway in Golden Valley, just 3.5 miles from our location.
I’m having trouble viewing the webcam on my computer. Can you help?
Yes, let us know and our provider will be able to help clear up any technical issues for you.
What payments do you accept?
We accept Visa, MasterCard, Discover and cash payments. We do not accept American Express or personal checks. We store credit cards, secured and encrypted, so that we can process checkouts if someone other than you is picking up your dog, plus processing other fees such as gift certificates or deposits for boarding during holiday seasons, or charges if you don’t show up for a reservation that you have not cancelled.