Metro Dogs Daycare & Boarding Safety Guidelines and Customer Requirements
At Metro Dogs Daycare & Boarding your dog’s safety is our top priority.
Here’s how we keep your dog safe and also safely manage headcounts:
- Temperament evaluation: All dogs are evaluated to make sure that Metro Dogs will be a good environment for them. If you’d like to board a dog with us you must be a daycare customer. This is because playroom safety and stability happen when dogs know each other. Dogs love what’s familiar and get stressed over what’s not.
- Boarding services: provided to customers who utilize daycare; new and unfamiliar dogs add stress to the enclosed play environment so we will not accept dogs for one-time boarding for vacations and holidays.
- Vaccinations: current DHPP (Distemper, Hepatitis, Para influenza, Parvovirus), Rabies and Bordetella. After a first Bordetella, or after it has expired, there is a one-week waiting period to come in.
- Negative fecal exam: first-time visitors need to show a fecal that’s negative for worms and parasites; how recent this needs to be depends on your dog’s activities (for instance, frequent dog-park visits vs. rarely playing outside)…generally 1 to 2 months. Once you start coming to Metro Dogs then an annual test is acceptable.
- Flea and tick preventatives: must be applied seasonally, April to November
- Newly adopted dogs: there’s a 2-week waiting period after a dog has been adopted to ensure the health and well being of all dogs in the daycare and boarding facilities.
- Authorization: every client signs an agreement that includes authorization to treat your dog at one of our affiliated veterinary clinics in the event of an emergency.
- Emergency contact: every client must provide an emergency contact; during boarding stays this person must be someone who is not traveling with you and can come and pick up your dog if necessary.
- Spay/neuter: all dogs must be spayed or neutered by 7 months of age.
- Special diets: we can accommodate all kinds of dietary needs. However, we don’t accept raw food due to concern about bacteria where we store and prepare food for all of the dogs. We’ve found that most customers who use raw can substitute a freeze dried alternative and their dog will do well with that.
- Waiting lists / cancellation policy: Our playrooms often fill to our safety limits and we utilize waiting lists at those times. If you have a reservation and cannot attend, we need 24 hours’ notice so that someone can be called from the waiting list. Failure to notify us will result in a charge of one day of daycare (or one night of boarding if applicable).
- Stored credit cards: We will store, secured and encrypted, a credit card for incidental charges such as boarding deposits, discount package purchases, and no-show fees, per item #10. This is explained in the contract that all customers sign at the first visit.
In addition, at Metro Dogs…
- We have a professional trainer on staff who oversees playgroup assignments of dogs as they come in. Dogs are separated into play groups based on play style, personality, and size.
- Staff members are with the dogs inside the play groups and when going out to the potty yard.
- We clean play spaces, kennels and the potty yard with an enzymatic solution as well as disinfectant.
- Mandatory nap time, from noon to 2:00, ensures that the energy of the room stabilizes while the dogs calm down and rest after playing.
We are happy to provide tours if you let us know ahead of time when you plan to visit. Tours will not be given during nap time.